Returns & Refunds Policy

Overview

RovaFi is a marketplace that connects vehicle buyers with dealerships and private sellers. RovaFi does not sell vehicles, does not process payments, and is not a party to the sale. Every transaction is completed directly between the buyer and the seller.

Because RovaFi does not collect payment for vehicles, RovaFi does not issue refunds and does not accept returns of vehicles.

Returns

RovaFi does not accept returns. Vehicles listed on RovaFi are sold directly by the dealership or private seller, not by RovaFi.

Any return, exchange, or cancellation of a vehicle purchase is arranged solely between the buyer and the seller, according to the terms the two parties agree to and any rights the buyer has under applicable local law. Before completing a purchase, buyers should confirm the seller’s own return, exchange, and warranty terms in writing.

Refunds

RovaFi does not hold funds and does not issue refunds for vehicle purchases. Any refund of money paid for a vehicle is handled directly by the seller who received the payment.

If a buyer paid a deposit or purchase price to a seller, requests for a refund of that amount must be made to that seller.

Platform fees

Browsing RovaFi and listing a vehicle are free. If RovaFi introduces optional paid features in the future, the refund terms for those specific fees will be described on this page before they take effect.

Questions

If you have a question about this policy, contact us at support@rovafi.com or (519) 995-5529. For a dispute about a specific transaction, see our Payments & Disputes and Trust & Safety pages.