Trust & Safety Policy

Our Commitment

Rovafi is committed to maintaining a safe, trustworthy marketplace for all users. This Trust & Safety Policy outlines how we handle fraud, disputes, and enforcement on the Platform.

Reporting Fraud & Suspicious Activity

If you encounter fraudulent, suspicious, or unsafe activity on Rovafi, please report it immediately. You can report issues through:

• •The in-app reporting feature on any listing, profile, or message.
• •Email at support@rovafi.com with the subject line "Trust & Safety Report".
• •Include as much detail as possible: screenshots, listing URLs, user profiles, and a description of the issue.

What We Investigate

Rovafi takes reports seriously and investigates the following types of activity:

• •Fraudulent Listings — Fake vehicles, misleading photos, false pricing, VIN fraud, or odometer tampering.
• •Scams — Requests for payment outside the Platform, phishing attempts, advance-fee fraud, or impersonation.
• •Stolen Vehicles — Listings of vehicles suspected to be stolen or illegally obtained.
• •Harassment & Threats — Abusive, threatening, or discriminatory behavior toward other users.
• •Fake Accounts — Accounts created with false identities or for the purpose of deception.
• •Regulatory Violations — Unlicensed dealers operating as private sellers, or dealers violating applicable laws.

Platform Role in Disputes

Rovafi is a marketplace platform that connects buyers and sellers. It is important to understand:

• •Rovafi is NOT a party to any vehicle transaction.
• •Rovafi does NOT act as a mediator, arbitrator, or adjudicator in disputes between users.
• •Rovafi does NOT verify vehicle condition, ownership, or title status.
• •Rovafi does NOT provide escrow, payment guarantees, or refunds.
• •Disputes between buyers and sellers must be resolved directly between the parties or through appropriate legal channels.

Buyer Safety Tips

To protect yourself when purchasing a vehicle on Rovafi:

• •Always inspect the vehicle in person before purchasing.
• •Request a vehicle history report (e.g., CARFAX) and verify the VIN.
• •Meet in a safe, public location for viewings and test drives.
• •Never send payment before seeing the vehicle in person.
• •Be cautious of deals that seem too good to be true.
• •Verify the seller's identity and vehicle ownership documents.
• •Use secure payment methods and keep records of all transactions.

Seller Safety Tips

To protect yourself when selling a vehicle on Rovafi:

• •Verify buyer identity before allowing test drives.
• •Meet in a safe, public location.
• •Accompany buyers on test drives or request a valid driver's license.
• •Use secure payment methods — avoid accepting personal cheques from unknown buyers.
• •Complete all paperwork and transfer of ownership through proper legal channels.

Enforcement Actions

When we confirm a violation of our policies, Rovafi may take the following actions:

• •Warning — A notice to the user about the violation.
• •Listing Removal — Removing the offending listing from the Platform.
• •Account Suspension — Temporarily restricting account access pending investigation.
• •Permanent Ban — Permanently removing the user from the Platform.
• •Law Enforcement Referral — Reporting criminal activity to the appropriate authorities.

Appeals

If you believe an enforcement action was taken in error, you may appeal by contacting us at support@rovafi.com with the subject line "Enforcement Appeal". Include your account details and an explanation of why you believe the action was incorrect. We will review all appeals within 14 business days.

Contact

For Trust & Safety questions or reports, contact us at support@rovafi.com.